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Training teams in digital emotional literacy: a practical guide

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Project management

Training teams in digital emotional literacy: a practical guide
- January 13, 2026
Training teams in digital emotional literacy: a practical guide

As digital collaboration tools and artificial intelligence take root in our daily lives, a new frontier is emerging: that of digital emotional literacy. While digital transformation has long focused on mastering software, the challenge of 2026 is quite different. It's about our ability to perceive, understand and express human nuances in... Read more

CRM project failure: 7 proven strategies to guarantee user adoption
- November 24, 2025
CRM project failure: 7 proven strategies to guarantee user adoption

A research-based guide to turning your CRM investment into sustainable success By: Mehdi B., Digital Transformation ExpertPublished on: November 24, 2025Reading time: 38 minutesLast update: November 24, 2025 Table of contents The alarming reality of CRM failure The statistics on CRM project failure are as constant as they are... Read more

Emotional intelligence, the forgotten skill in digital projects 
- October 24, 2025
Emotional intelligence, the forgotten skill in digital projects 

At Smart Impact, we observe a common paradox in the world of digital projects. Your investment is substantial, the technology chosen is the latest, the team is competent, and yet... the project ends up being derailed, way over budget or, worse, the tool developed is not adopted by users. When faced with such failures, the reflex is often to blame a... Read more

Digital mediator consultant, the invisible key to successful projects
- August 5, 2025
Digital mediator consultant, the invisible key to successful projects

The digital consultant as mediator between people and technologyHow to transform a technical mission into a human experience of support When we talk about digitalization, we first think of tools, software and automation. But behind every tech project, there are teams. Habits. Silos. Sometimes tensions. And above all, a more or less clear desire to move the company forward. At Smart... Read more

Are you a micro-manager? 6 warning signs
- December 4, 2023
Are you a micro-manager? 6 warning signs

6 signs of micro-management Your leadership style has a huge impact on the culture, process and productivity of your teams. It affects the atmosphere, relationships and motivation of everyone involved, especially if you're a pure micro-manager. But where's the line between leader and manager? How do you distinguish between attention to detail and... Read more