{"id":19457,"date":"2026-01-13T12:23:51","date_gmt":"2026-01-13T12:23:51","guid":{"rendered":"https:\/\/smart-impact.ch\/?p=19457"},"modified":"2026-01-12T12:37:38","modified_gmt":"2026-01-12T12:37:38","slug":"comment-former-vos-equipes-a-la-litteratie-emotionnelle-digitale","status":"publish","type":"post","link":"https:\/\/2025.smart-impact.ch\/en\/articles\/comment-former-vos-equipes-a-la-litteratie-emotionnelle-digitale\/","title":{"rendered":"Training teams in digital emotional literacy: a practical guide"},"content":{"rendered":"<p class=\"wp-block-paragraph\">As digital collaboration tools and artificial intelligence take root in our daily lives, a new frontier is taking shape: that of the <strong>digital emotional literacy<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While digital transformation has long focused on mastering software, the challenge of 2026 is quite different. It's about our ability to perceive, understand and express human nuances through the distorting prism of screens.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether teleworking or in hybrid mode, we now communicate in a \u201c<strong>emotional silence<\/strong>\u201c. Deprived of the physical signals that naturally regulate our exchanges, we risk relational exhaustion and permanent misunderstanding. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Training teams in digital emotional literacy is not just about improving well-being. Above all, it's about providing the company with a <strong>relational operating system <\/strong>capable of transforming data flows into authentic, high-performance collaboration.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-les-obstacles-de-la-communication-dematerialisee\">Barriers to paperless communication<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before training, we need to understand why technology is altering our interactions. The human brain was not designed to collaborate solely via text or thumbnail videos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-le-biais-de-negativite-de-l-ecrit\">1. The negativity bias of the written word<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This is the most common pitfall in the corporate world. Social psychology research shows that, in the digital world, a message devoid of explicit emotional cues is not perceived as \u201cneutral\u201d, but as <strong>slightly negative<\/strong>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A typical example:<\/strong> a simple <em>\u201cWe'll talk about it tomorrow.\u201d<\/em> sent by a manager can be interpreted by a stressed employee as a sign of dissatisfaction or serious urgency, where the sender saw it as nothing more than a banal organizational note.<\/li>\n\n\n\n<li><strong>The risk:<\/strong> an accumulation of useless micro-stresses that degrade confidence over the long term.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-la-perte-du-langage-non-verbal-la-regle-7-38-55\">2. The loss of non-verbal language (The 7-38-55 rule)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The famous <a href=\"https:\/\/www.lafrenchcom.fr\/faq\/maitriser-la-regle-des-3v-de-mehrabian-en-communication-de-crise\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">study by Albert Mehrabian<\/a> points out that communication takes place through three channels: words (7 %), intonation (38 %) and body language (55 %).<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The finding:<\/strong> on Slack or by e-mail, we lose 93 % vectors of understanding. Even in videoconferencing, video compression and the slight audio lag (latency) prevent the perfect synchronization of glances and micro-expressions, making it exhausting to read each other. This is what we call \u201cZoom Fatigue\u201d: an intense cognitive effort to compensate for the absence of clear non-verbal signals.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-la-desinhibition-toxique\">3. Toxic disinhibition<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The \u201cshielding\u201d effect created by the screen can reduce immediate empathy. Without the other person's face to reflect the impact of our words, we tend to be more abrupt, impatient or less nuanced in our feedback.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The risk:<\/strong> transactional\u201c communication, in which the human element takes a back seat to the task in hand, turning colleagues into mere usernames and weakening the sense of belonging.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">READ : <a href=\"https:\/\/smart-impact.ch\/articles\/cognifatigue-lepuisement-mental-a-lere-du-numerique\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Cognifatigue: mental exhaustion in the digital age<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-les-piliers-d-une-formation-a-la-litteratie-emotionnelle-digitale\">The pillars of digital emotional literacy training<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To overcome the obstacles of distance, training must focus on the voluntary reintroduction of the\u2019<strong>intentionality<\/strong>. Since signals are no longer automatic, they must become conscious.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-decoder-le-non-dit-digital\">1. Decoding the \u201cdigital unspoken\u201d<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Learning digital emotional literacy means understanding that the chosen channel is a message in itself. Responding to a complex e-mail with a simple two-word Slack message doesn't mean the same thing as an invitation to a short 5-minute video call. It's better to teach teams to choose the right channel for the right message. <strong>emotional charge<\/strong> of the subject.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-le-dictionnaire-des-emotions-digitales-un-lexique-de-survie\">2. The \u201cDictionary of Digital Emotions\u201d: a survival lexicon<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To remove the ambiguity of negativity bias, digital emotional literacy encourages the use of \u201ctone markers\u201d. Here are a few examples:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Raw\u201c message\u201d<\/strong><\/td><td><strong>Risky interpretation<\/strong><\/td><td><strong>Correction with tone marker<\/strong><\/td><\/tr><\/thead><tbody><tr><td>\u201cWe'll talk about it tomorrow.\u201d<\/td><td>\u201cI'm angry\u201d or \u201cThere's a problem.\u201d<\/td><td>\u201cWe'll talk about it tomorrow (nothing urgent, just to set the schedule)!\u201d<\/td><\/tr><tr><td>\u201cI'll do it again.\u201d<\/td><td>\u201cYour work is bad.\u201d<\/td><td>\u201cThe background is good, but it needs to be realigned to the charter. It needs to be redone by Monday please.\u201d<\/td><\/tr><tr><td>\u201cReceived.\u201d<\/td><td>\u201cI don't care\u201d or \u201cI'm in a hurry.\u201d<\/td><td>\u201cWell received, thanks for your quick feedback!\u201d<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">3. Remote feedback etiquette<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Training must establish a golden rule: <strong>\u201cthe more critical the feedback, the richer the channel.\u201d<\/strong> Asynchronous written performance feedback doesn't happen. Digital emotional literacy teaches you to spot when an e-mail loop starts to get tense, and immediately switch to a synchronous exchange (video or telephone) to re-establish the empathetic link.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-benefices-pour-l-entreprise-au-dela-du-bien-etre\">Benefits for the company: beyond well-being<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Investing in digital emotional literacy is not a \u201cgimmick\u201d or a purely social approach. It's a lever for economic performance.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Operational fluidity :<\/strong> a team that masters digital emotional literacy wastes less time on \u201crelational repair\u201d. It is estimated that digital misunderstandings cost tens of hours of productivity per year in useless justifications or larval conflicts.<\/li>\n\n\n\n<li><strong>Psychological safety and innovation:<\/strong> according to\u2019<a href=\"https:\/\/www.hbs.edu\/faculty\/Pages\/profile.aspx?facId=6451\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Amy Edmondson<\/a> (Harvard), psychological safety is the number-one predictor of team performance. In the digital world, this security can only exist if team members feel \u201cheard\u201d and \u201cunderstood\u201d despite the screen. It's this climate that makes it possible to dare to share a risky idea or admit a mistake.<\/li>\n\n\n\n<li><strong>Talent retention :<\/strong> the feeling of isolation is the leading cause of resignation in telecommuting. Digital emotional literacy recreates the \u201csocial bond\u201d that attaches an employee to his or her team, reducing turnover linked to the feeling of being a mere number behind a screen.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">READ : <a href=\"https:\/\/formation.lefebvre-dalloz.fr\/actualite\/ia-et-emotions-comment-eviter-la-deshumanisation-du-travail-linterview-de-rebecca-dickason\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">AI and emotions: how to avoid the dehumanization of work? - Rebecca Dickaso interview<\/a>n.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-1024x559.jpeg\" alt=\"A manager guides five people in business attire as they discuss graphs and charts displayed on a large screen and touch-screen table in a modern office meeting room.\" class=\"wp-image-18412\" srcset=\"https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-1024x559.jpeg 1024w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-300x164.jpeg 300w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-768x419.jpeg 768w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-1536x838.jpeg 1536w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-2048x1117.jpeg 2048w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-18x10.jpeg 18w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-950x518.jpeg 950w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-1920x1047.jpeg 1920w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2025\/11\/Leader-travail-en-equipe-600x327.jpeg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-guide-pratique-3-rituels-pour-muscler-la-litteratie-emotionnelle-digitale\"> Practical guide: 3 rituals to build up your digital emotional literacy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Theory must be translated into simple habits. Here's how to transform your team's culture tomorrow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-le-check-in-meteo-emotionnel\">1. Meteo-emotional check-in<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At the start of every important video meeting, devote the first 3 minutes to an emotional round-table discussion.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Practice:<\/strong> ask everyone to share their \u201cbattery index\u201d or \u201cindoor weather\u201d (e.g. \u201cBlue skies but battery at 40 %\u201d).<\/li>\n\n\n\n<li><strong>Benefits:<\/strong> it gives immediate context. If a colleague is laconic during the meeting, you'll know it's due to fatigue, not disagreement with your ideas.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-la-charte-de-communication-d-equipe\">2. The team communication charter<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Don't let habits develop by default. Co-construct a simple document that defines the team's standards.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Questions to be decided :<\/strong> What is the expected response time on Slack vs. e-mail? When is a video call mandatory? What is the meaning of a \u201cthumbs up\u201d (Received? Approved? Read?)?<\/li>\n\n\n\n<li><strong>Benefits:<\/strong> reduces the anxiety associated with interpreting other people's behavior.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-la-pratique-de-l-empathie-cognitive-avant-envoi\">3. The practice of \u201cpre-sending\u201d cognitive empathy\u201d<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Before sending a potentially sensitive message, apply the triple-check rule.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The method :<\/strong> ask yourself these three questions:\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Is my intention explicit? (Add a tone marker if necessary).<\/li>\n\n\n\n<li>Is the channel adapted to the subject's sensitivity?<\/li>\n\n\n\n<li>How is my contact, with his current workload, likely to read this message?<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-1024x768.jpg\" alt=\"marketing automation\" class=\"wp-image-19446\" srcset=\"https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-1024x768.jpg 1024w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-300x225.jpg 300w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-768x576.jpg 768w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-1536x1152.jpg 1536w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-2048x1536.jpg 2048w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-16x12.jpg 16w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-950x713.jpg 950w, https:\/\/2025.smart-impact.ch\/wp-content\/uploads\/2026\/01\/three-men-sitting-while-using-laptops-and-watching-man-beside-whiteboard-stockpack-unsplash-1920x1440.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-fiche-de-formation-maitriser-la-litteratie-emotionnelle-digitale\">Training sheet: \u201cmastering digital emotional literacy\u201d.\u201d<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Duration :<\/strong> 1 day (7 hours)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Target audience:<\/strong> managers, project leaders and teams working in hybrid or remote mode.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Teaching objective:<\/strong> reduce digital misunderstandings, increase psychological safety and optimize collective performance via digital tools.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-matinee-deconstruire-nos-reflexes-numeriques-3h30\">\ud83d\udd52 Morning: deconstructing our digital reflexes (3:30)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>09:00 - 09:30 | Introduction &amp; icebreaker<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Activity :<\/strong> the \u201cDigital Chinese Portrait\u201d. Present your current state of mind using only 3 emojis, and explain the possible discrepancy in interpretation between colleagues.<\/li>\n\n\n\n<li><strong>Objective:<\/strong> become aware of the subjectivity of visual\/textual language.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>09:30 - 11:00 | Module 1: screen psychology<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Theory:<\/strong> the negativity bias of the written word and the loss of non-verbal communication (7-38-55).<\/li>\n\n\n\n<li><strong>Le D\u00e9codeur\u201c workshop:<\/strong> analysis of real (anonymized) Slack threads\/E-mails that have generated tension. Identify the emotional breaking point.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11:00 - 11:15 | Digital coffee break<\/strong> (instructions: no text, exchange only by audio or short video).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11:15 - 12:30 | Module 2: Media Wealth Theory<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Theory:<\/strong> learn to classify tools (E-mail, Slack, Zoom, Phone) according to their emotional \u201crichness\u201d.<\/li>\n\n\n\n<li><strong>Practical exercise :<\/strong> crisis scenarios. \u201cYou have to announce a project delay to a tense customer: which channel do you choose and why?\u201d<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-apres-midi-muscler-son-empathie-digitale-3h30\">\ud83d\udd52 Afternoon: building digital empathy (3:30)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13:30 - 14:30 | Module 3: lexicon of tone markers<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Writing workshop :<\/strong> rewriting \u201cdry\u201d or ambiguous messages using tone markers (pro emojis, explicit punctuation, intentional brackets).<\/li>\n\n\n\n<li><strong>Role-playing :<\/strong> \u201cConstructive Feedback via Screen\u201d. Simulate a work review via real-time chat to test emotional receptivity.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14:30 - 15:30 | Module 4: leadership &amp; psychological safety<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Theory:<\/strong> how to create a climate of trust at a distance (Amy Edmondson's concept).<\/li>\n\n\n\n<li><strong>Design Thinking :<\/strong> co-construction of the \u201cTeam Communication Charter\u201d. Definition of golden rules (e.g. \u201cNo negative feedback via Slack after 5pm\u201d).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15:30 - 15:45 | Break<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>15:45 - 16:30 | Module 5: managing \u201cZoom Fatigue\u201d and disconnection<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technology:<\/strong> learn to spot signals of emotional saturation in yourself and others (micro-expressions of fatigue, digital social withdrawal).<\/li>\n\n\n\n<li><strong>Method :<\/strong> setting up end-of-day rituals to \u201cclose\u201d open emotional loops.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>16:30 - 17:00 | Action plan &amp; closure<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Commitment:<\/strong> each participant chooses a digital emotional literacy ritual, which he or she commits to testing the next day with his or her team.<\/li>\n\n\n\n<li><strong>Assessment :<\/strong> immediate digital satisfaction questionnaire.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-l-humain-dernier-bastion-de-la-valeur-ajoutee\">People, the last bastion of added value<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The more we delegate analytical tasks to AI, the more our added value will lie in what the machine can't do: navigate the complexity of human emotions and build bridges of trust.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Digital emotional literacy embodies the skill that transforms a series of connected individuals into a truly cohesive team. By training your employees in this \u201cnew language\u201d, you're not only preparing your company for the future of work, you're protecting its most precious asset: human commitment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-sources\">Sources :<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dr. Albert Mehrabian (UCLA):<\/strong> His work on the predominance of non-verbal communication of feelings and attitudes forms the basis of our analysis of digital signal loss.<\/li>\n\n\n\n<li><strong>Kristin Byron (Georgia State University):<\/strong> its study <em>\u201cCarry over of affect in computer-mediated communication\u201d<\/em> is the reference source for <strong>e-mail negativity bias<\/strong>.<\/li>\n\n\n\n<li><strong>Daniel Goleman (Emotional Intelligence) :<\/strong> His concepts of cognitive and affective empathy are adapted here to the technological environment to define digital emotional literacy.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/news.microsoft.com\/de-ch\/2025\/06\/17\/une-nouvelle-etude-de-microsoft-revele-lemergence-de-la-journee-de-travail-infinie-40-des-employes-consultent-leurs-e-mails-avant-6-h-du-matin-les-reunions-en-soiree\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Microsoft \u201cWork Trend Index\u201d report\u201d<\/a> :<\/strong> This annual report provides macro data on \u201cDigital Debt\u201d and the impact of message overload on the well-being of hybrid teams.<\/li>\n\n\n\n<li><strong>Media Richness Theory (Daft &amp; Lengel):<\/strong> This theoretical framework enables us to classify communication tools according to their ability to convey complex and emotional information.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>\u00c0 mesure que les outils de collaboration digitale et l\u2019intelligence artificielle s&#8217;installent dans notre quotidien, une nouvelle fronti\u00e8re se dessine.. <span class=\"mil-el-more\"><a href=\"https:\/\/2025.smart-impact.ch\/en\/articles\/comment-former-vos-equipes-a-la-litteratie-emotionnelle-digitale\/\" class=\"mil-button mil-button-lg\"><span>Read more<\/span><\/a><\/span><\/p>","protected":false},"author":2,"featured_media":19459,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16,27],"tags":[66,71],"class_list":["post-19457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication","category-gestion-de-projet","tag-ressources-humaines","tag-travail-en-equipe"],"acf":[],"_yoast_wpseo_title":"Comment former vos \u00e9quipes \u00e0 la litt\u00e9ratie \u00e9motionnelle digitale ?","_yoast_wpseo_metadesc":"Comment former les \u00e9quipes de votre PME \u00e0 la litt\u00e9ratie \u00e9motionnelle digitale ? D\u00e9couvrez notre guide pratique et notre fiche de formation.","_yoast_wpseo_focuskw":"litt\u00e9ratie \u00e9motionnelle digitale","_yoast_wpseo_canonical":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_meta-robots-adv":"","_yoast_wpseo_bctitle":"","_yoast_wpseo_metakeywords":"","_links":{"self":[{"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/posts\/19457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/comments?post=19457"}],"version-history":[{"count":3,"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/posts\/19457\/revisions"}],"predecessor-version":[{"id":19461,"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/posts\/19457\/revisions\/19461"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/media\/19459"}],"wp:attachment":[{"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/media?parent=19457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/categories?post=19457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/2025.smart-impact.ch\/en\/wp-json\/wp\/v2\/tags?post=19457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}